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App error

(Topic created on: 26-12-2021 07:04 PM)
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TopCat416
Apprentice
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Can't open app samsung health, asking me to contact here, error code 0x241300040f61401231e 
Anyone can help? 
7 REPLIES 7
GalaxyA51user
Voyager
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Have you rooted your phone? If yes, Samsung Health won't work because Knox is already tripped.
AndrewL
Moderator
Moderator
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@TopCat416: Please try pressing the Volume Down and Power/Side buttons together for around 10 seconds until the phone restarts. Don't worry, this won't affect your personal data or settings. Now, head to the Galaxy Store > Tap the 3 lines in the bottom right > Updates, and check for any available updates for Samsung Health. If the issue persists, head to Settings > Apps > Samsung Health > Force Stop > Storage > Clear Cache, then try opening the app again. Let me know how you get on. 

TopCat416
Apprentice
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Tried what you said, got the app to open and start up, then it went back to error code.
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TopCat416
Apprentice
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Think the kid I got my phone of mentioned something about knox, what do you recommend to do?
GalaxyA51user
Voyager
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Download the Phone Info Sam app from Play Store and check if the Knox is 0x0. If it's 0x1, you need to unroot first then change motherboard. Unroot won't cost anything, but motherboard yes. Knox is hardware and software-based. My A51 (A515F/DSN SER Russia) has Knox status 0x0, which means it's functional.

SmartSelect_20211226-195916.jpg

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Msayed
First Poster
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Hello TopCat416, did u find any solution for this issue

 

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TopCat416
Apprentice
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No in the end I just gave up and was going to get another health app to sink with with my watch.