5g not working on S21 Ultra

[Russo46]

5g has just been rolled out in my country (Gibraltar). To my disappointment, it seems that I'm not able to obtain 5g connectivity due to Samsung not enabling the signal on their mobile phones. It's rather embarrassing that I get iPhone and Xiaomi users rubbing it in my face everyday. I don't think it's fair that us Samsung customers have to wait  for this even though the mobile is marketed and sold as 5g.

Anyone else had this issue before?

Is there anything I could do to speed up the process?

[Easty]

You can enable it in Network settings ?

[Russo46]

Yes it's enabled. Tried resetting network settings and setting up again as well but it makes no difference.

[Kornizz]

Did you upgrade your SIM to 5G? Its not enough to get 5G phone to get 5G signal, you have to upgrade your SIM to 5G one too.
Call your network provider and ask to change your SIM to 5G SIM.

[Russo46]

My sim card has already been upgraded. My network provider says its Samsung who hasn't ratified the network in order to allow Samsung devices to connect with Gibtel (Gibraltar's Network Provider) and until then it won't work on any Samsung. To verify for myself, I used my current sim card on a latest spec iPhone and it connected to 5g instantly.

[Kornizz]

Here in the UK I don't have any problems with 5G on samsung. Getting 5G everywhere where its avalable on my S21.

[Easty]

I take it you got it direct from Samsung not Gibtel ?

[NisusWettus]

It is exactly the same in Malta and I am not happy! I use Melita and quote 'Xiaomi, One Plus and Nokia are 5G handsets that are enabled for 5G in Malta' I have a s20 Ultra, and kids have iPhone 12 pros. I took out a special fast 5G plan and was not even told.  I have to buy a Chinese mobile now!

[Pavankumar Anap]

I am facing same issue in India. I am using Airtel sim card. Its a 5G ready sim.

[AC70]

I'm here in Canada and we have 5g network in my hometown and yet the option for 5g was not there until I downloaded the 5UI last week. I. Paid $2000 for this phone and yet other $500 cells were getting the 5g speeds. That's almost 2 years before they enabled it. Samsung really PM-Off as I could have had better speeds and connection for 1/4 the costs of this "pos". Not exactly the best way to treat your flagship device owners!