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WW90T534DAW Plug overheating

(Topic created on: 23-08-2023 02:28 PM)
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Rob176
First Poster
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Hi, I have a 28 month old WW90T534DAW. washing machine. During a colour wash I noticed a burning smell. After turning off the machine and pulling it out I found the plug had overheated. Pics below:

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After contacting customer services they informed me that the machine is out of warranty (4 months). 

Regardless of the warranty, this would never happen. No fuse tripped, this could have caused a fire. 

I am now awaiting a call back to find out when someone can come and investigate and tell me if it’s the machine/house fault. 

Has anyone ever come across a fault similar to this. I personally never want to use this again, we normally do our washing when we are out of the house! 

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2 REPLIES 2
xSteveuk
Mastermind
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You will need to get a electrician to check wall socket wiring & plug and appliance
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PaulM1
Moderator
Moderator
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Hi, @Rob176I'm sorry to hear that you have experienced this issue. We take matters such as this very seriously.

Therefore, if you are based in the UK or Ireland, please send a private message to Sam_UK by tapping on your profile at the top of the screen > Messages, and we will pass your details to the relevant department for further assistance. 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

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