05-10-2022 10:25 AM in
Can someone explain this to me please.
I had a Samsung inbuilt microwave/oven (along with a twin door oven and plate warming drawer) installed when I had a new Kitchen built in August 2021.
The microwave started having electronic problems almost immediately, after two failed attempts at fixing it I requested a replacement. After much emailing and argument from Samsung it was replaced in November 2021.
I now have problems with the replacement, as well as the normal 'Humm' of a microwave its started to squeak when in use. This is one of the new microwaves which does not have turntable.
I called Samsung to effect a repair, after 40 mins on the phone to a lady in the Philippines (whose English was not great) and great efforts from her to dissuade my from getting a repair (have you tried this/that and the other plus leaving it switched off overnight, this may cure electronic problems but not a squeak!) she agreed to arrange a repair.
Someone from Martin Dawes would call me within 48 hours. Needless to say they didn't. When I called them after 7 days they said Samsung had cancelled the repair as the device was out of warranty? It's 10 months into what I thought was 6 year warranty.
It seems that because they had replaced a faulty unit after 4 months there is now no warranty! surely the new unit should have a 6 year warranty.
I really can't get my head around this, If someone could explain it I'd be most grateful.
05-10-2022 02:49 PM in
I got in touch with my installer who got in touch with Samsung business.
It seems the agent booked the repair against the old microwave serial number, which of course had been replaced.
The business support guy has rebooked the repair . We shall see.
I'll let you know how I get on.
05-10-2022 03:26 PM in