Hi,
Can someone explain this to me please.
I had a Samsung inbuilt microwave/oven (along with a twin door oven and plate warming drawer) installed when I had a new Kitchen built in August 2021.
The microwave started having electronic problems almost immediately, after two failed attempts at fixing it I requested a replacement. After much emailing and argument from Samsung it was replaced in November 2021.
I now have problems with the replacement, as well as the normal 'Humm' of a microwave its started to squeak when in use. This is one of the new microwaves which does not have turntable.
I called Samsung to effect a repair, after 40 mins on the phone to a lady in the Philippines (whose English was not great) and great efforts from her to dissuade my from getting a repair (have you tried this/that and the other plus leaving it switched off overnight, this may cure electronic problems but not a squeak!) she agreed to arrange a repair.
Someone from Martin Dawes would call me within 48 hours. Needless to say they didn't. When I called them after 7 days they said Samsung had cancelled the repair as the device was out of warranty? It's 10 months into what I thought was 6 year warranty.
It seems that because they had replaced a faulty unit after 4 months there is now no warranty! surely the new unit should have a 6 year warranty.
I really can't get my head around this, If someone could explain it I'd be most grateful.
Thanks Al
