I'm sorry to hear that you’re encountering difficulties with your washing machine, I understand how frustrating this can be! This behaviour may not align with your expectations and so we’d love to delve deeper into this issue to provide a more comprehensive explanation.
To assist you further, we’d like to invite you to participate in our Ask an Expert series. If you’re okay with it, we can feature your question, and one of our engineers will provide a detailed response. This will not only help us address your specific concern but also benefit other users who may face similar issues.
Please take a look at the series here: Ask an Expert - Series 1: Samsung Washing Machines and let me know if you’d like to proceed with this option, or if there’s anything else we can do to assist you.
Lucy 😊
