Softener dispenser Samsung WW10T554DAW_WH

[carlasilvalopes]

I am looking for help with my washing machine SamsungWW10T554DAW_WH. When I put the softener in the appropriate space on the drawer, it drains immediately! Is this a fault?

[andy_in_ireland]

Hello - is that the AUTODOSE model type washing Machine? - I think it is, can you confirm?

[carlasilvalopes]

Yes, it is.

[andy_in_ireland]

must have a stuck valve on the conditioner side of the compartment or a leaking seal. 
pull the soap dispenser drawer right out of its housing (press blue catch down inside drawer) and make sure the fabric softener valve (arrowed) is not stuck in the open position: