Samsung WW90T534DAN can't control my washing machine through SmartThings

[francescolbn]

Hi everyone, I bought a Samsung washing machine and tumble dryer which support google assistant voice control through SmartThings, but the problem is that I cannot start pause or stop through my SmartThings!

I added SmartThings account  to my Google Home app by setting up a new device and selecting "Woks with Google".

The problem I have now is that both my washing machine WW90T534DAN and my tumble dryer DV90T5240AN are being displayed in the list of smart devices  but the only voice command action I can use is to check the status or to ask Google if the appliances are still running and how long is left until the current cycle is finished.

When I say "Hey Google pause washing machine", Google comes back with the sentence "The washing machine is in Safety Shut-Off mode, so it'll have to be adjusted by hand."

What does that mean and how can I disable this safety shut-off mode?

[xSteveuk]

Child lock is activated it automatically powers off the machine. ... This is a safety feature that ensures that a child cannot tamper with the wash at any stage, even when it has finished

[Marlyashtin]

No its not a child safety lock. Theres another festure that says to hold down two buttoms for that and then a lock light shows up on the screen. I'm actually having the same issue of not being able to command it on google home. Did u ever figure this out? I get the same response on google home and I cant figure out how to shut it off so i CAN command it on my google Assistant 

[Ben Cabril]

Hi just want to know if anyone got an update on this or if anyone found a way to get this to work?