Hello, I had started a load on steam sanitize in my top load washer. After a few hours, I returned to notice the timer frozen on 1:30 from the original 2:15 and it hadn't drained. I pressed the pause button(which usually unlocks the doors) but nothing happened. I pressed the power button and the numbers disappeared. The door remained locked and now none of the buttons will work. I have tried unplugging from the wall for up to an hour and turning off at the breaker to try to reset it. I know the machine gets power because when plugged in the door-locked light flashes every 2 minutes or so for a couple of seconds. When I plug the machine back in every time, I do hear a click-type sound.
my next step will be to take off the cover and look for loose connections with the locking mechanism and circuit boards. Thanks.