So I bought a £1700 Samsung RS68A884CSL American fridge freezer. After only 5 weeks there was a burning smell coming from the fridge compartment.
I phoned Samsung and was told to switch off the appliance and an engineers visit would be arranged. When inspected the engineer found a burst pipe in fridge section, evap oil smell, total loss of refrigerant and the appliance deemed a total loss. We were told under no circumstances to switch the appliance back on.
The problem we have now, apart from still not having a working appliance, is Samsung won’t take any responsibility over our freezer loss. They expect us to make a claim for our loss on our household insurance.
Is the normal experience of other users who have suffered similar experiences?