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Samsung JetBot AI+, what a disappointing product!

(Topic created on: 25-04-2022 06:27 PM)
5425 Views
Mekerz
Explorer
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Do you know that crushing feeling when you've paid over £1,000 for a vacuum cleaner only to be completely disappointed?

I'll try and share my frustrations in a clear and concise way:

Navigation
This bot is continually getting confused by one area of my flat. It isn't becoming stuck on anything, it just keeps going back and fourth over the same 3x1ft area and looks as if it is becoming confused by something that isn't there. The bot keeps shifting forward slightly at different angles.

I'll try and attach a video. I've tried submitting an error report on Samsung Members but can't attach video to the report?!

Cleaning
This bot can't even pick up small bits of fluff from on the surface of medium pile carpet. I've even tried manually setting the suction power to maximum and it just doesn't make a difference. The roller brush seems more adapted to hard floor rather than carpet.

SmartThings App
This particularly is annoying. It's not an issue that's a deal breaker like the two above, but its an issue that's so basic you wonder how can Samsung ship software this poor? Basically I'm using a Samsung Galaxy Z Fold 2 5G and the robot vacuum add-on for SmartThings doesn't support a fold/tablet layout. I'm left with a narrow phone UI in the center of the screen. How are Samsung not producing software that's fully compatible with thier phones?!

Who on earth can I contact about these issues considering Samsung doesn't allow videos of how screwed up the navigation is? 

I would seriously avoid this product. I want to like it but seeing as Samsung support is so poor (last time I spoke to support on the phone, they made me run software diagnostics as per their script despite the fact I was calling for a cracked screen....), I have no idea who to work with to resolve these issues.

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12 REPLIES 12
tspencer
Student
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I know your pain. The Smartthings App is poor with the JetBot, I don't have the range of options I was lead to believe on the Samsung site. Can't manage maps, can't create a schedule etc.

I have spent a week trying to get support from Samsung and Smartthings. Such a big company, but poor support. Why this product does not have its own App is beyond me.
Zhivago
Pioneer
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I love the robot but the mine also takes ages to go to the dock.
alexmadg
Apprentice
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Yeah robot is as good as useless on carpet. I've lodged a complaint and will keep going untill I can get it raised with the ombudsman.
Mekerz
Explorer
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Hi alexmadg, have you heard back about your complaint? I've had the bot for 9 months now and it's hardly used due to its poor cleaning ability. I'm gobsmacked Samsung haven't bothered to do the simple thing of releasing a replacement brush that's not useless on anything but hard floor like the current one. I have a video of it performing very poorly on carpet, I'll see how I can upload it.
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alexmadg
Apprentice
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Sadly we iv not had time to follow up on this I just won't buy Samsung products again they basically said yeah it's useless, so what. I'm just done with Samsung completely now.
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alexmadg
Apprentice
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@samsung
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Santo J
First Poster
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I completely agree, I purchase my Jetbot AI + 1-2 years ago.  My vacuum does not work, indicator always turns red and says “LiDAR sensor needs to be reset, turn the power off and on to reset, if this does not work, call customer support.” I called customer support, open a service support ticket for a Samsung service center to call me for a repair, nothing. I can’t find anyone to service this. I should have purchased a IROBOT or something, what was I thinking, now I have a $1200 paper weight.

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Henrik Oliver
First Poster
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Hi, 

Sorry, did anything end up happening with your fault. I got the ai+ yesterday and out of the box has the same fault as your own . Engineer is set to visit allegedly tomorrow. 

Hope you’re well!

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MichaelMonks84
Journeyman
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I often set my £100 eufy hoover to work to pick up the slack of my samsung. It's useless
Worst part is when it get stuck and shouts for help until the battery dies. A few beeps and a notification would suffice. I hate it!
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