Samsung hob and hood Auto connectivity

[Jdavies]

I've just bought a new NK24C5703TM hood and a NZ64B6058KK hob. I have paired them however turning the hob on doesn't start the hood. Is there some certain criteria that brings the hood on or should it just work? 

[Kenco_]

Hi,

I’ve bought the exact same pair of products and I’m having the same issue. I’ve had an engineer out who couldn’t resolve it. Samsung have told me the two are compatible but also have told me that the hobs don’t have Bluetooth (even when I showed them the technical data to the contrary). 

Did you ever resolve this?

[Jdavies]

Exactly the same happened, I had 5 engineer visits and the changed every PCB. The engineer company wrote off the products and Samsung went AWOL. Chased them to replace and they just bounce me between tech (to go through the process again) and then back to sales. I even have two RMA numbers which doesn't seem to help at all. I've given up and started a charge back. Reported the problem within 2 weeks of delivery. I'm now at 4 months since reported.

Can't praise engineering company enough they were great and nice people. Samsung have been useless.

We (me and bluesquare) suspect it's a language problem and they don't actually talk to each other although they connect.

If your repair company is bluesquare and you have your engineers number contact him and tell him to speak to Connor.

[Kenco_]

Sorry to hear that!

Had bluesquare out to it today and he advised to return both for a refund and buy something else. Sounds like I’d be wise to take him up on that advice!

The Samsung Experts are already trying to bounce me around between departments after reading the manual at me several times and telling me I was wrong. Waiting on a callback tomorrow from Samsung’s triage team. Not holding my breath now though! Thinking of using their email the CEO link, probably won’t get a response but you never know, hopefully it could save others bother!

[Jdavies]

To be honest if the charge back goes through Ide happily loose that feature. But if not I shall be returning myself.

Just frustrating because they talk to you like you're the ***** at Samsung, even after the engineer has agreed with you!!!

[Jdavies]

Emailing the CEO may help get an update pushed that would allow them to talk