06-10-2023 09:59 AM
I have the Samsung French fridge freezer-
RF56J9040SR
I have found that the ice dispenser jams up and stops working. I have had to hace an engineer come and fix/ replace it in under 5 years.
I am very disappointed with this aspect of the fridge.
i want to email a complaint and thought I had found the correct email address however I got a response to say I has emailed Samsung Singapore .
has anyone has any issues with the ice dispenser on this fridge freezer?
10-10-2023 10:20 AM
Hi @Man151 ,
We have some guidance on ice-makers and dispensers here: https://www.samsung.com/uk/support/home-appliances/my-samsung-fridge-freezer-ice-maker-does-not-prod... , but did the engineer give you more info on what the exact cause was in your case?
And odd that you got a response saying that you'd emailed Samsung Singapore! Which email address did you email?
11-11-2023 07:58 PM
If you have an ice maker that is in the refrigerator part, then you are going to have issues- especially with samsung. Mine worked for about a year and since there is no one capable of working on it in my town of 75,000 people, i am stuck. Before buying a refrigerator, find out if you have anyone that can be trusted to work on it.