"PAUSED" WW80T554DAN S/1

[Ww80t]

Hi all,

So, just out of warranty, Series 5+ WW80T554DAN S/1 washing machine developed a fault where it starts a cycle and immediately displays "paused". Then it won't move any further forward. The app shows no issues, and there are no fault codes displayed. Troubleshooting guide has produced nothing useful. Online customer services simply recommend using an approved service centre. They were contacted and suggested a new PCB. New PCB fitted, but still no joy. Samsungs solution, to contact an approved service centre.....

Anyone experienced any similar issues? or can suggest where to go from here, apart from a service centre.....🤞 

[andy_in_ireland]

i'm not qualified but how about checking/changing door lock? - maybe it thinks door is open even when its closed and then wont go off pause

[JAMES4578]

@Ww80t  If the Troubleshooting does not yield results think you need professional input, obviously the crucial issue was not idenified if the new PCB  did not sort but would be your port of call.   I am assuming the mesh filter of the water supply hose at the water taps is not
clogged and the mesh filter has been cleaned.

[Ww80t]

Thanks for the suggestion, it is one that I've considered trying. If the addwash door is open it 'usually' displays that on the screen. The main lock appears to lock and displays the locked symbol on the display while giving the "paused" message, but then unlocks shortly after. I'm going to try changing the addwash door lock, but given my history with Samsung customer support "change the PCB" (at vast expense compared to the cost of a new machine) I'm loathe to spend too much time or money with such poor support.  

Grateful for any other suggestions though!

[Ww80t]

Hi James, Yes the mesh filter has been checked and was clear (as per the troubleshooting guide), the drain filter is clear, water pressure is good. All the online troubleshooting guides were followed and no issues found. The online app shows no faults, and Samsung customer services say they have no other means of causing the machine to enter a diagnostic /test mode because they "have the same manual that the customer does" implying that the service engineers have access to alternative diagnostic abilities. My previous samsung washing machine also does not have how to enter the diagnostic /test mode in the manual, yet the means of doing so are all over the internet. Short of trial and error, and best guessing...... what to do next? Buy another machine, with a 20% discount from Samsung as a loyal customer. Fell for that before, and I've encountered a very similar issue, with identical customer support "replace the PCB". 

[JAMES4578]

Yes I guess it is a bit problematic but if not solved options are to either liase further with Samsung or decide on another route . Unless anyone has other ideas would contact Samsung in the first instance and if not satisfied if you wish could send a private message to Sam_UK. and one of the Moderators would respond. Details on how to send private Message here https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

[SteveB21]

Similar problem, also just out of warranty but getting worse for mo the before. Thought of arguing that the warranty should be honoured under the circumstances, especially as there appears to be a known design fault in the PCB. After your experience I think I will just buy a new machine. Not a Samsung!

[SteveB21]

Months before!

[Ww80t]

Sorry to hear that you're having similar issues. Is yours the same model? Has the app given an faults? 

Any helpful suggestions from Samsung customer services?