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Original topic:

"Asset not found" for washer in Smart-Things app

(Topic created on: 05-02-2021 12:51 PM)
NThuve
First Poster
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Home Appliances

Hi, 

I have connected my washer/dryer (WD95T634CBH) to the Smart-Things app and it shows up under my connected units allowing me to remotely start a program. However, if I try to use the Laundry Recipes or Planner a short message appears: "connecting to server..." followed by "Asset was not found". 

Quite annoying not being able to use these features. 

Anyone know a fix to this problem or are experiencing the same thing?

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3 REPLIES 3
ChrisM
Moderator
Moderator
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Home Appliances

Hi @NThuve 

Did you manage to find a solution to this or are you still having the same issue?

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NThuve
First Poster
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Home Appliances

Hi, 

No I still have the same issue. 

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Eblieb
First Poster
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Home Appliances

I have a brand new Samsung Dryer and it is giving me the same "asset was not found" on my dryer. 

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