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Machine won’t start

(Topic created on: 15-07-2022 07:33 AM)
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EJmum
First Poster
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1421EFDF-028D-48CC-BCDB-2709F7C8D2EF.jpeg

 hi I put a washing on overnight and I have come down  and the door remains locked and I cannnot move the dial so cannot put clothes on a rinse and drain.

 

I have cleared the filter and nothing happens, please help I need my washing.

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AndrewL
Moderator
Moderator
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@EJmum: I'm sorry to hear that you've encountered this issue. I can see from the photo above that Child Lock is currently enabled. If you press and hold the Temperature and Rinse buttons together for around 3 seconds, this should remove the child lock, and allow you to open the door. For clarity, these are the 2 buttons below the display on the left hand side (a thermometer and and basin full of water). 

If the issue persists, please confirm the model number of the appliance, along with which cycle you were running, and I will look into this further for you. 

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TRY2HELP
Helping Hand
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Press and hold the start or pulse or on off buttons for about 20 seconds it should reset the machine machine then you can start the programs again or open door
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