Inconsistent delivery approach to NI - confused

[firsttimecustomer1]

I live in Northern Ireland. I am confused by Samsung's approach to delivery here. I can get most things delivered, including washing machines and large TV's. When I try with a tumble dryer it says 'we cannot deliver to your address'. I'm intrigued as to why, specifically as they will deliver a washing machine (so it can't be size or weight restrictions). 

Anyone know? 

[johnz237]

Being a forum for customers I coudnt say anyone could give you an answer better than your own guess. Could try getting an answer from samsung themselves but unsure if much point

May be better going to a retailer and seeing if they offer delivery to your area

[AndrewL]

@firsttimecustomer1: The only restrictions I'm aware of for freestanding laundry items like tumble dryers is that we don't offer installation services in Northern Ireland, only delivery within 2-5 days. Also, if no elevator is available, the delivery team are only permitted to climb 3 flights of stairs. 

https://www.samsung.com/uk/shop-faq/delivery-and-installations/

What I'd suggest is getting in touch with our Shop Team directly, as they can offer further clarification about any restrictions that might prevent items being delivered to your address. The team can be reached on 0333 000 0333 Mon-Fri | 8am to 8pm, or Sat-Sun | 9am to 6pm, or via Live Chat by following the link below. 

https://www.samsung.com/uk/support/contact/

[firsttimecustomer1]

Thanks - I will ask them. They have delivered various large items to me before and on testing today any and all washing machines are available to deliver to my NI address. ALL tumble dryers are not. I tested 15 in my basket (one at a time obviously) and all showed as 'Unfortunately, we cannot deliver to your address'