30-09-2023 06:51 PM
As the title suggests, my Family Hub fridge has been updated recently (in September 2023) and since the update, apart from Live View not working for all Ring cameras from the main screen … when a camera is triggered by a doorbell press, the large, Live view pop up window displays on the screen but doesn’t auto close ever. You have to go to the fridge and close it manually.
Anyone else have the same issue?
Any idea how I pass this on to the engineers/developers?
01-11-2023 08:13 AM
I've just emailed the support@ email address above - thank you for that!
This is what I wrote -
01-11-2023 09:21 AM
I had a response acknowledging the issue and confirming they are aware of it and working on it.
I was asked to remove the app from fridge in the meantime.
So hopefully it may get resolved in the next update.
01-11-2023 01:29 PM
Hey @journeyman same here -
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01-11-2023 02:37 PM
It’s actually quite funny, the app is a default app on the fridge, and we cannot remove it. We can only log out. But the app will remain. Unless they know something that I don’t.
08-11-2023 05:50 AM
Same issue here.
Not holding my breath on a fix.
Samsung isn’t the most responsive company around although they would have you believe they are on the cutting edge of technology yet they can’t debug their own firmware in a timely manor.
16-11-2023 05:33 PM
16-11-2023 05:38 PM
18-11-2023 09:43 PM
Wanted to chime in to say these are my exact symptoms.
Also to add, when the Doorbell is pressed, and a Live view appears on my Refrigerator, the Ring Doorbell blue ring light is continually on and the Speaker on the Doorbell is active and everything said at the Refrigerator is being broadcasted to the Doorbell speaker without any press of the Speaker button on the Refrigerator Live view screen.
29-11-2023 02:10 AM
This very same situation is happening in Mexico, can't stand to manually close the app, does anyone knows if it is possible to control the fridge through a samsung phone? I thing there is something called shared view. I'm iPhone user btw.
08-12-2023 05:50 PM
Have the same issue, also the microphone automatically turns on so everything inside can be heard on the ring doorbell when someone rings. Have had to turn the microphone off to get around this, but this means I can’t use Alexa/bixby on the fridge