09-10-2021 09:21 PM - last edited 09-10-2021 09:23 PM
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I have a Samsung Q-drive with auto dispense which is failing constantly. It is always the fabric softener side. The symptoms are typical. After 6 months, the fabric softener tank needs filling less and less compared to the detergent tank, until it stops dispensing altogether.
I have so far had three repairs. I am now refusing to accept any further repairs. This is clearly a design failure and not a coincidence. The repair man suggested I dilute the conditioner as it may be blocking the tubes! But I took the offending unit apart and discovered that the seal on the fabric conditioner has degraded and deformed rendering the vacuum useless so it no longer draws the liquid into the drum.
I have attached images of the seal for all to see compared to the detergent seal which is still in perfect condition and I would like to hear back from anyone who feels aggrieved to join me in getting their machine replaced.
I have started legal action through Which? and will pursue as hard as I can having this machine replaced along with the tumble drier as it won't match once it is swapped out. But the more who join me the better our chances of having this rectified will be.
I am sure that given the basic failure and how expensive their machines cost this is an unacceptable situation that is causing immense frustration to you all.
I hope you will join me in putting this right.
Design faults should not be subject to its warranty especially if the fault prevents the machine from working as it should and fails time and time again.
Kind regards to all
Jason
I trust you will join me
.
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31-10-2023 04:41 PM
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I have a machine that takes the fabric softener immediately a programme starts. My machine also states the softener needs to be refilled when nearly full. It also doesn't draw softener sometimes at the right time so clothes are stiff.
I have spent probably 100 hours on the phone to Samsung. Every department. Engineers have visited, reset the machine and then leave. After a few runs, the fabric softener starts drawing again on starting. Samsung now refuse to do anything. Even in their own Troubleshooting Guide it states the drawer may be faulty and I have asked them to send me one and they refuse and revert back to the Engineers report that states there is 'no fault.'
I have now asked them for a deadlock letter and will be contacting Which?
Of note I have a hoover that lost a grey rubber wheel and pushing the machine now steers it all over the place. Samsung told me that these grey rubber wheels are 'asthethics' only and refuse to do anything with my hoover! I am therefore now pursing both
01-11-2023 12:48 AM
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@Members_FwmcEoZ wrote:
I have a machine that takes the fabric softener immediately a programme starts. My machine also states the softener needs to be refilled when nearly full. It also doesn't draw softener sometimes at the right time so clothes are stiff.
I have spent probably 100 hours on the phone to Samsung. Every department. Engineers have visited, reset the machine and then leave. After a few runs, the fabric softener starts drawing again on starting. Samsung now refuse to do anything. Even in their own Troubleshooting Guide it states the drawer may be faulty and I have asked them to send me one and they refuse and revert back to the Engineers report that states there is 'no fault.'
I have now asked them for a deadlock letter and will be contacting Which?
Of note I have a hoover that lost a grey rubber wheel and pushing the machine now steers it all over the place. Samsung told me that these grey rubber wheels are 'asthethics' only and refuse to do anything with my hoover! I am therefore now pursing both
I feel your frustration - in all fairness though you cannot ask them to 'send out another drawer and you will fit it' the likelyhood is that its not the drawer but the drawer housing itself that contains the actual pumps for the detergent and fabric softener , and that would have to be replaced by an engineer who would have to take the lid off the machine and fit it (involving fixing it to pipes and connecting wiring)
If its taking in at wrong time then that sounds like actual electronics in the machine like a microchip or corrupt software telling the machine to put the softener in at the wrong time.
Sometimes (when you get the message 'softener low, replace') it will start taking the softener in at the start of the wash after you fill up the compartment because that will be priming the pump, plus setting the refill counter back to zero telling the machine to extinguish the message that the "softener low" - thats normal that process.
08-12-2024 02:24 PM
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The pump that dispenses the detergent and softener is NOT user serviceable
its inside the machine at the back of the detergent/softener drawer
yes you can rinse the drawer itself out and clean the detergent/softener tanks but that’s it
it is impossible to rinse out / clean the pump itself and this always requires a replacement
outsode of warranty this pump costs £120
08-12-2024 02:29 PM
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You’re just here trolling by the looks of your comments! You’re intentionally antagonising people with your sarcastic replies!
I mean, for f**k sake, when somebody pays £1000+ for a washing machine, they don’t expect to have to manually put the softener into the machine when the whole point of buying one with an auto dispenser was so they did not need to be doing that!
The OP’s frustrations are 100% valid and at no point has he been rude or said anything that was not true or unacceptable!
Go somewhere else to wind people up if all you’re going to do is defend a multi billion corporation’s poor design and faulty machines with your lame responses!
08-12-2024
02:36 PM
- last edited
08-12-2024
03:00 PM
by
AndrewL
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NOT what people have paid for!
Why are you so insistent on people having to change their ways to work around a machine that should do as it was designed to do for well over £1000?
Are you a Samsung employee? Are you the designer? Would explain why you’re so defensive of Samsung and their cr*ppy designs and customer service!
08-12-2024 07:29 PM
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over £1,000 pounds? - mine was new with autodose and cost just over €500 from Currys
had it for over 2 years now, and although I dont want to jinx it I havent had any problem with Autodose, no plastic rings have fallen out of autodose mechinsim into the pump, the door gasket has not torn, the 13amp plug has not melted. working as good as the day iit was bought - Must be luck eh I guess then?
08-12-2024 07:32 PM
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@Jonathan Jones wrote:You’re just here trolling by the looks of your comments!.....
ah cop yourself on , just because I am sitting neutral on the fence and had no problems with our one we bought over 2 years ago I am Trolling yeah ...

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