This is a customer to customer based forum. So your request im afraid cannot be dealt with on here.
I will say as a mechanical engineer myself.
There's a big shortage of engineers in that field for appliance repairs.
So unfortunately there's no option to wait.
I know with the whirlpool washer dryer that catches fire. People are waiting over a year for someone to fix the recall issue.
It's one thing about Samsung, having delt with their customer services.
Lack of communication is a massive issue with them.
Just a simple message occasionally to say we haven't forgotten you and still dealing with your case.
It would go a long way to help.
If your in the UK. You might try sending a Direct Message from your profile on here to
@Sam_UK to see if there's anything they could advise or another way of contacting who you need to get a further update
