11-12-2024 12:01 AM
I am so tired of reading all the posts that are the same problem I am having. Washer stops with 11 minutes left because the drum crashes side to side and then the washer stops and goes back to 23 rinse cycle. My clothes went through 5 rinse cycles! I finally caught the machine after the failed spin and hung the clothes up as they were too wet to ho into the dryer. Just look at the # of complaints with this issue! Why have these machinrmes not had a recall! WHy is Samsung NOT addressing this issue? I had the gourmet spring rods replaced and that lasted 4 wash loads and now the refusing to fully spin is back! I will never buy anor Samsung! Right now I'm hanging wash up as I'm at a list as to what to do. The machine is 5 years old! Am I to throw it away?
11-12-2024 09:27 AM
With this being a top load washing machine, this leads us to believe this isn't a UK model, as we prefer front loaders here in the UK. The best thing to do would be to reach out to your regional Samsung Support teams for further guidance. As it sounds hardware related, an inspection and repair may be necessary. We have left a link to your support channels below.
https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/