Bonjour @marine30 🙂,
J'espère que vous vous portez bien.
Si le dysfonctionnement persiste, je vous recommande de vous rendre dans le centre de proximité agréé Samsung le plus proche de chez vous.
Pour trouver ce centre, je vous invite à consulter ce lien :
https://www.samsung.com/fr/support/service-centre/
Aussi, je vous suggère de vous y rendre avec la facture d'achat de votre smartphone s'il est encore sur Garantie Constructeur.
Excellente journée à vous ☀️.
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