06-10-2024 03:49 PM
Hey all, been reading up on here for a while about issues with the Flip/Fold phones. Wish I'd seen them before purchasing but c'est la vie...
My Flip4 has literally turned 2 years old (well, to the month) and has decided that it wants to turn off when its closed! This isn't the first issue I've had.
1st Year
16-18 Months in...
Today
Now that you've read that, what are my options in the eyes of the community? I know Samsung will bat it back to me saying its warranty but there are countless posts and threads with the very same issues I've highlighted. Just looking for some sense and options moving forward that don't involve paying £350 to repair, £500 to upgrade to a different phone
I'm gutted because I love the phone, and I have a Galaxy Tab S9 FE and its my daily work driver, and a Galaxy watch. Bought into the ecosystem after X amount of years with Apple and now I feel gipped.]
Anyway, suggestions people? ❤️
06-10-2024 04:02 PM
Hello @tobeh_a and may I extend a Warm Welcome to the Samsung Community Forum 👋
I'm sorry to hear your experiencing these issues with your phone 😔
As a Samsung Service Centre have already assessed the phone then they'll most likely stay with their assessment and fee.
You could look at any relevant Household Contents Insurance, and or some bank accounts provide cover as a perk of the account.
Do let us know how you get on please.
I owned the Samsung Fold³ and only had the internal factory fitted screen protector delaminated.
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
06-10-2024 04:32 PM
20-10-2024 03:11 PM
Thanks for the supportive comments, as an update, I've resorted to using a different phone in the interim while I troubleshoot the Flip4.
I think its definitely a hinge issue, as I've tried charging my phone and experimented with different ways. Turns out, because it never opens 100% of the way, I have found that in the interim (so I can get content off my phone) I can rest some heavy setted books on the phone to help it lay "flat" and suddenly it charges no problem without the "too hot/cold" error. While not a huge result and a bit of a faff, it at least gives me the chance to breathe life into it for a short while.
As above, I think this is definitely going to be my first and last fold phone for a very long time...
13-12-2024 08:59 AM
I too have this problem where my phone (bought Nov '22) automatically shuts down when folding. I was interested to see this problem for you started 2 years after purchase, as this is excatly the same for me.
I am so upset now having spoken to repairs and Samsung who will do absolutely nothing to help, suggesting impact damage as the cause, when, as we have all discovered, this is a widespread, well-documented manufacturing issue.
My phone was my little pride and joy, it was a gift from my mother for my 60th birthday, and I have looked after it incredibly well, it has never been dropped (as I think Samsung are trying to suggest). I have been quoted £400 for it to be repaired.
I have now asked for my un-repaired phone to be returned to me and I will just have to carry on using it as it is. In the future I will never buy another Samsung again.
03-01-2025 11:56 PM
I wish I had an answer for you. My experience with Samsung and the Flip 4 has been TERRIBLE. I had an issue that was covered, then an out of warranty repair, and an outer cover issue, then the phone just froze and it isn't even worth repairing. I had to buy out a broken phone and it would cost more to fix than buying a certified refurbished one. SCREW Samsung, I am switching to Google and Motorola and NEVER buying from them again