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Z3flip

(Topic created on: 23-01-2022 08:40 PM)
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mushygirl
Journeyman
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I'm having trouble with outgoing calls , when I dial out it won't ring, I have to come out of call go into airplane mode and back again to be able to dial out,  help please....
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CarlH
Moderator
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Hi @mushygirl. Which Android version are you currently running? Are you able to try a different SIM card? 

mushygirl
Journeyman
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Hi Carl I'm using version 11 from what I can see, I'm not well up on these things,lol. But I can ask Vodafone to send me a new sim Card
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BandOfBrothers
Samsung Members Star ★★
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Hi @mushygirl 

 

Before you ask Vodafone for a Sim swap can you try your Sim card in another phone as a process of elimination.

This is a help thread from Vodafone UK ~ Network-issues-initial-checks-and-template. 

Also may I ask is this happening in one place or everywhere ?

The Vodafone Social Media Team's can check your account via Contact-us-for-account-specific-queries. 

If you do need to replace your Sim card then visit a Vodafone High Street Store with photo ID and they'll move your tariff to a new Blank Sim Card or ask customer services to post you a Blank Sim Card and them use the Sim swap page found on Vodafone's Support Page.

I wish you all the best.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

mushygirl
Journeyman
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Thank you, I will try sim card in different phone
mushygirl
Journeyman
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Oh and it is happening anywhere I am