Z Fold 7 main screen issue

[Bwrs220]

Hi all, recently upgraded to the Z Fold 7 coming from s22 Ultra. Whilst loving the new phone I have noticed this with the main screen. When folded it appears the inner screen touches with visible proof of this when opened up again leaving marks where it has been sitting. Is this a normal thing with this phone. The marks can be wiped off as its just oils from the hands after use but even the tiniest of dust particles leaves an imprint in the screen protector. I have also noticed an uneven right side of the display that almost feels lumpy when sliding a finger up and down, around the same place to where it touches the other side. 

[JPatimo]

What did you do in the end? Did you get it replaced, repaired, or just ignore it?

[Bwrs220]

Samsung offered to replace it but said it would take up to 10 working days for them to issue the replacement once I sent it in. I literally cannot be without a phone for that long as it's also used for work and I no longer have access to my previous device. I thought this was pretty ridiculous how they would expect someone to go near 2 weeks without any means of contact/communication especially if there were any emergencies. Do they just expect us to go buy another device to get us through that period. I asked if they could send me a replacement with a returns box for the original so I could swap the device contents over and send the other back but they wouldn't allow it.

They offered a repair but again couldn't say exactly how long it would take and that would reduce the warranty to only 6 months. I was also offered a full refund but that would leave me worse off as I had good pre order deals so I would have to find the difference to be able to purchase a new one.

I asked for the issue to be raised further but their response was that they've explored all alternate solutions and that was their final decision at this time. I'm at an end with them now and still stuck with the same issue. Buy a 2k phone that has potential issues yet we're the ones who have to deal with their bad after sales and faulty devices.

[JPatimo]

Thank you for your reply. I have the same issue, and I don't want to have a big problem in the future if I ignore this "angel wings" screen issue. Mine is going to be collected by DPD for an inspection today. I'm going to send it with the inner screen dirty because when it is clean, the screen issue is not visible. I am using a Fold 6 before pre-ordering the Fold 7. I've learned my lesson dealing with Samsung repair. You have to have a spare phone all the time because of situations like this. That was the reason why I had to buy my Fold 5; at that time, my Fold 4 was having an issue with the hinge, and the 24-month warranty was still active. I needed to get my Fold 4 repaired. Without having a spare phone is frustrating. If I am going to be offered a replacement, I'd take it. That is the advantage of having a spare phone. When I got the Fold 6, I bought the S24 Ultra; I could not resist because of the vouchers and discounts. So in the end I got the 1TB and paid only over £600. Then I smart switched from Fold 6, and some stuff was missing after the transfer. So a slab phone and fold don't really go well when you smart switching your files and data.

[PSN_jorge197]

Thanks for the heads up. I think ill just wait a little before i send it in because I have samsung care +.

[PSN_jorge197]

Unfortunately, I had to go bring it in and exchange it for a new one because Verizon only gives you thirty days to get a exchange for a new one and my screen would stay black when I open it, would unlock but with fingerprint only when open. Try putting back my Samsung care back but they changed the price so i got the insurance from Verizon instead. Oh and no more angle wings anymore. 

[Members_k9hkLYZ]

Well this happens to my Fold7 to. It's normal. I recommend wiping of any larger dust particles from the main screen before folding it. I always do this.

[JPatimo]

It is not happening anymore after I received my replacement. No, it is not normal. If it was, it should be all the Fold 7.

[PSN_jorge197]

NO this is not normal at all, if I was you, get a replacement while you have your 30 day from your carrier. I had a day one release and took it back to Verizon and they gave me a new one, I was lucky because they only had 1 in the back but long story short, got replacement and all is well. By the way, I only close my phone when I leave my house, other then that the phone is open even then it's charging at night when I go to bed. 

[JPatimo]

That is good to hear. I am glad that you asked for a replacement, too.

[XEO-001]

So did everyone here end up getting a replacement for this issue? I noticed this issue started happening within 2-3 weeks of owning the device, both the weird oil issue and the small dimples. Did everyone who got a replacement get this fixed immediately? Is a replacement guaranteed to fix the issue or is it more of a design flaw as it looks like quite a few people have experienced this with their z fold 7.