Z fold 3

[AlphaHotel]

I'm dumbfounded that a refurbished z fold 3 cost more than fixing my current z fold 3.

Samsung quoting me +£600 on a 3 year old device which detierated due to design.

Flex cable damaged from the phone constantly expelling high temperature the same cable needed to make the phone function correctly. 

But due to design id have to pay for a new in screen which has no damage. But due to the flex cable being broken does not recieve touch inputs.

It feel likes day light robbery. Almost half the price of the phone all because of a £20 cable 

[BandOfBrothers]

Hello @AlphaHotel 

I totally understand and appreciate your viewpoint. 

I'm not an authorised Samsung Service Enginner and nor do I fix phone's, so it wouldn't be appropriate for me to comment on what goes into resolving this issue,  the parts costing or engineers time. 

Personally I have my phone's covered under my Home Contents Insurance.

Samsung applyba limited 2 year manufacturer's warranty that covers non accidental damage,  and offer Samsung Care+  

I see your phone is 3 years old hence the fee for out of warranty repairs. 

These types of phone's are niche which i expect are not easy or inexpensive to repair. 

[AlphaHotel]

It's 3 year old phone will they still charge maximum rates once the phone model is fully discontinued.

The math ain't 'mathing' that's just pure greed .
I now have an expensive brick sitting on my shelf because £20 flex cable issue which is a flaw in its design, meanwhile samsung trying to charge a rate of more than £600 to fix a 3 year old device lol 😠.

I've seen warranty get voided cause of a hairline scratch any excuse not to honour pledges these days and complete unaccountability from the company.