I recently opened my z-Fold 3 to hear an alarming crack and be presented with an opaque area around the fold Stretching 1/2 to 1 cm either side of the fold. It looked and sounded like it had shattered. I did the instinctive thing and removed what part of the screen protector was still adhered to the screen. Firstly the screen was unusable with it on, secondly to check that it hadn't been the screen that had cracked. Turned out there are little stress marks along the screen fold. I arranged a doorstep repair. The engineer said because the protector was removed there was nothing he could do. He said that he could see it was absolutely nothing I had done to cause this damage and apologised prefusely. I called Samsung to complain. In my eyes there was no way I cculd possibly have caused this damnage restricted to the Fold even if I tried. The Sausing call centre actually said removing the protector caused the damage. Again unbelievable, due to the nature of my experience. I removed what was left of the protector very carefully and it was already removed from the fold anyway! I was advised to contact the repair service and book it in for inspection. I questioned why the doorstep engineers assessment was not valid and the centre's was? No answer was given. I was also told I couldn't escelate my complaint. I have been a loyal Samsung customer for decades and have a Samsung fridge freezer, washing machine, cooker & hob lots of Tv's, 360 camera, , smart watch, VR, smart hub with accessories. I cannot stress enough how angry I am with their refusal to repair a clear manufacturing or design fault ! I will be exploring alternative brands for all of my future purchases if they do not replace my screen under warranty!
