Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Z flip 5 not getting updates, help

(Topic created on: 07-04-2024 07:53 PM)
435 Views
chaz65
Apprentice
Options
My Samsung Z flip 5 isn't getting updates, still on 5.1.1 security patch August 23, my partners has updated to 6.1, purchased at the same time, can anyone help?
0 Likes
12 REPLIES 12
Glenntech
Samsung Members Star ★
Options
Where did you purchase the phone?
Did you buy it new?
You can try using smartswitch and connect to a computer to see if there are any updates available
0 Likes
chaz65
Apprentice
Options
Purchased 2 z flip 5s from fonehouse on Vodafone contracts, my partners received the updates, fonehouse state that all of their phones are new and it looked new when I took it out of the box, I've tried smartswitch with no luck, doesn't show any update options
0 Likes
Robin999
Black Belt 
Options
I'm not sure fonehouse are an authorised Samsung reseller. You may of purchased non uk stock. Go back to fonehouse and ask them to verify.
0 Likes
chaz65
Apprentice
Options
Csc shows EUY / EUX / HUI could this be the cause? As partners csc is EUX / EUX / EUX, researching the csc codes HUI is Italy
chaz65
Apprentice
Options
Pics for reference1712526192706.jpg1712526192716.jpg
0 Likes
Robin999
Black Belt 
Options
Did you think you were buying UK models?
0 Likes
chaz65
Apprentice
Options
Unless it was in smallprint I wasn't aware that it wouldn't be
0 Likes
Robin999
Black Belt 
Options
If Fonehouse are passing off non UK phones as UK then I'd be asking for my money back.
0 Likes
Robin999
Black Belt 
Options
Yes, Italy
0 Likes