I just bought the z flip 3 phone for ny daughter thru best buy not even 2 months ago and she just brought phone to me crying bc there is a black line across screen at crease and now the top part of screen isn't responsive at all. She didn't do anything for this to be caused. Before I handed her this phone for making honor roll all year I made sure she had the phone in a case built for this kind of phone I bought same day at best buy that I bought this phone. So it was in case b4 I even gave her this phone as a gift. There hasn't been cold weather for this to happen to the screen and ny daughter did not drop this phone or anything. She opened it and all of a sudden there is a black line across phone in the crease out of no where. And bc top half isn't responsive I can't even search for updates or anything bc she can only use bottom screen at moment. When I bought phone, I also bought case and insurance thru best buy all at same time and phone was totally protected before I even gave it to her. She hasn't even had phone barely a Lil over a month when this just happened out of no where.. is there not a fix to this? Does anyone know if best buy will offer a replacement considering I still have receipt for buy and bought insurance all in same day as well as a case so this phone would be protected completely? Why is this happening? Is there not a fix at all?
