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Z flip 3 free 12 months how to activate and how to send back trade inn

(Topic created on: 30-08-2021 10:09 AM)
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lefty83
Journeyman
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Rite I phoned samsung all they said is we will pass on your details and they will email me ?

Can anyone tell me please how do I activate my 12 months samsung care, its not in the membership app apart from a link which takes me to insurance then says my imei number does not support insurance ? Also in the box I got a returns note for the flip and a picking note for the flip also with a returns label again for the flip. Notimg to do with trading in my old device, if I send my device back using this slip I recon they will loose the phone. I was also told I need to send back my old charger meaning I won't have a charger, is there anyone in the same boat as me please is there a solution thanks 
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10 REPLIES 10
Blind_Marv
Pathfinder
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On the subject of trade in, I was sent separately in the post label and details. You will also be given a date by which it must be returned.
BandOfBrothers
Samsung Members Star ★★
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Hi @lefty83 

 

Have you looked in the benefits section of your Samsung Members App.

https://www.samsung.com/uk/offer/samsung-care-plus/ 

“ Go to the Samsung Care+ Online Store, Input your IMEI and Register for Samsung Care+ ”

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

lefty83
Journeyman
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O thanks for that, u will keep a lookout in the post bank hol today so hopefully won't be to long
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Chooii
Pathfinder
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I have just signed up to free samsung care.

I opened an incognito tab in chrome and it went through no problems.

Also it won't let you screen shot the confirmation so used my tablet to take a picture.
lefty83
Journeyman
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Hi yea iv tried and all ot says that my device is not compatible with Samsung care ? Its weird and says I got 6 months to register, but it was on checkout with my device but can't see anything about the 1 free year with the pre order.
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lefty83
Journeyman
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Just won't work 😕 tried incognito it's annoying Screenshot_20210830-111554_Chrome~2.jpg
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AntS
Moderator
Moderator
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Cheers guys! 🙂

 

@lefty83 , Any joy with a different browser or device? Hipwell here got success by using Firefox when they encountered a similar issue: https://eu.community.samsung.com/t5/galaxy-z-fold-z-flip/has-anybody-managed-to-register-the-1-year-... 

BarikUK
Helping Hand
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I just opened the Members app and my Care+ was immediately activated there .. lucky me .. :)))

| Samsung Galaxy S23 Ultra 12/512Gb | Samsung Galaxy Watch 5 Pro | Samsung Galaxy Buds2 Pro |
Penguinbo
Voyager
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There is a UK link..... I had the same as you but then used this link

https://www.samsungcareplus.com/uk/#!/auth

Daft how different it is for everyone
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