Got a Z flip (1st gen) that has completely gone on the fold. This was not due to physical damage and literally watched it happen before my eyes. Phone was still under warranty so contacted EE who refused to repair. Then contacted Samsung who were no help whatsoever also. I have so many Samsung devices as I use them all for my business, phones, watches, buds and was just about to purchase on of the new laptops but seriously thinking of switching my whole business to other devices due to the lack of respect shown for loyal customer service.
Have read so many other comments about people going through the same issues..... its not our fault that Samsung have produced a defective item at an inflated price and then left us to pick up the pieces.