Did Samsung directly supply the phone to you both or was it supplied via a Network or by buying from a reseller ?
On a side note software updates are sent out in waves as not to overload Samsungs Servers and is typically governered by the phone model , serial and build number and region.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.