unsatisfied with samsung service

[Pritesh Tandel]

Samsung Mobile One time screen replacement is a scam. My z fold 5 in in under warranty till August 10, 2024

1. I changed my screen protector on 30 July 2024 afternoon under warranty, at panvel, navi mumbai service centre. And this screen protector failed in just evening.

2. I contact to service 2nd time they changed screen protector.

3. And the screen protector that I replaced the second time, it broke in just four days.

4. And they were not listening to my problems, I felt very insulted

5. Be careful folding phone users, change your one time screen protector on your risk. 😂

[JAMES4578]

@Pritesh Tandel  I understand the frustration but the Indian community would be best placed to advise.  https://r2.community.samsung.com/t5/India/ct-p/in?page=1&tab=recent_topics  This is the Uk+Ireland/European communities.

[Robin999]

An authorised Samsung repair centre did that? I don't know about the consumer laws in your country, but here in the UK, that would not be acceptable. We'd have grounds to get that sorted properly.

I'd reach out to Samsung support in your region and ask them to resolve.

[Pritesh Tandel]

Thank you @Robin999 for your support, I told them how your screen protector can get damaged in just 4 days. But they were not ready to talk to me properly, they only say, we only replace once even if it breaks in 4 days it doesn't matter to us. Yes Samsung Authorized Service Center

[Pritesh Tandel]

Thank you @JAMES4578  for your support, I am very upset.  Changing a screen protector is not a big deal for me but I trusted Samsung. That trust is now completely broken.

[JAMES4578]

Certainly does not seem right but see if you can find a resolution and also detail this on your own community.

[iglabas]

The same thing happened on my Galaxy Fold 5 phone after a little over half a year of use. When opening the internal screen, a cracking sound was heard and the screen got a black line in the middle, 2-3 mm wide.
Touch didn't work anymore from that moment.
With each new opening of the screen, the line expanded, bubbles appeared, some horizontal lines appeared as if the screen was worn. In the end, the screen cracked, etc.
The phone is under warranty and I used it for 2-3 days after that until I got a replacement phone. I used only the external screen because the internal one did not work.
After sending it to the service center, they told me that I had physically damaged the screen, which made me very angry, considering that the screen had not had any damage until that moment, nor had it ever fallen or anything like that.
The service referred me to Samsung support, where I can complain about that decision.
I made an application and I can tell you that I have never had a worse experience in my life. At first they didn't want to make a report, then they took the information about the service and the work order number and said that someone would call back with the information.
Of course, no one answered for 10 days, so I called again. They say it is on hold and will "try" to rush it. And again nothing.
The service, on the other hand, asks for a statement as to whether they should repair the device at my expense (€600).
As a long-term user of Samsung devices, I am very disappointed with the attitude towards customers.
Even more so as the internet is full of the same screen failure on Fold 5 devices and they blame everything on physical damage.