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Unable to add esim on zflip 5

(Topic created on: 3 weeks ago)
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Chandra83
First Poster
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1000002611.jpg

I've been trying to add a second esim to my Samsung flip 5 but I can't. The physical SIM slot is in use and there is an esim in use as well. I factory reset my phone and I added a new esim then. I still need to add the second esim. 

It's a fully unlocked device. I tried wiping the system cache, resetting network settings but nothing works. 

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3 REPLIES 3
samkim168960
Journeyman
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Hi,

If you’re having trouble adding a second eSIM to your Samsung Flip 5, try the following steps:

  1. Check Compatibility:

    • Ensure the Samsung Flip 5 model supports dual eSIMs. Not all models have this feature.
  2. Update Software:

    • Make sure your device is running the latest software version.
  3. Carrier Support:

    • Verify that your carrier supports multiple eSIM profiles on the same device.
  4. Add eSIM:

    • Go to Settings > Connections > SIM card manager > Add mobile plan and follow the instructions to add the second eSIM.

If these steps don’t work, contact Samsung support for further assistance.

Hope this helps!

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AndrewL
Moderator
Moderator
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@Chandra83: The Galaxy Z Flip5 supports a single nano SIM and a single eSIM. If you already have a nano SIM inserted in the phone, and an eSIM has already been registered, then it won't be possible to add a second eSIM via Settings > Connections > SIM manager. 

Artindoril
Pathfinder
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I thought these phones could handle multiple eSims, but only one active eSim at a time?

Could be a new eSim needs to be requested from the network as it has been registered against the phone prior to the factory reset
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