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TERRIBLE Customer Support

(Topic created on: 29-05-2022 11:36 AM)
599 Views
ddb2k
Explorer
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I own a z flip 3 and a fold 3.
Both have had issues with the inner screen protectors peeling off where the screen folds.
I have had both replaced two months ago after much hassle.

The Samsung support process is to book the phones in, reset, hand them over for a few days and return to collect when the replacement is completed. Just for replacing a screen protector. 
They also insist that using the devices without the screen protector may invalidate the warranty.

I'd also like to mention that I managed to oganise this after a week of phone calls, travelling into London from Surrey on three separate occasions, that's like 60 miles each occasion.

The z fold screen priotector has failed again after 2 months. I was unable to book online for a store appointment as the booking system kept directing me to online support because I had previously booked the phone for repair. 

I ended up doing a walk in to two Samsung support centers yesterday. Both couldn't help as they didn't have the screen protector in stock.

I am now at the Experience store in Kings Cross, London and have just been informed that Samsung is now charging £20 for.screen protector replacements. I have made payment and am.waiting for the screen protector to be replaced.

This company has such contempt for its customers. Customer service is virtually non existent. Management don't care and I'm really wondering who is making these decisions at Samsung. Major major FAIL!

Well, that's me done with foldables and probably Samsung. 
4 REPLIES 4
Tezz
Voyager
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Samsung support is not very good. Their online shop support is even worse
iz77978
Journeyman
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Yes I had to wait 4 weeks to get an apointment
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Marsha69
Journeyman
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My screen Protector on my Z Fold 3 started to crack down the centre in several places, I only purchased it in August 2021, I contacted Samsung and they said replacing it myself would void warranty because it could damage the device, so what if it happens again..? Fair enough it won't be in warranty but is this not classed as design fault..?
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zflipcrack
First Poster
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I owned Z flip 3 too

The screen crack start and bigger 

horrible and terrible and threatful experience. 

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