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Struggling to get Samsung Pay up and running

(Topic created on: Monday)
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Claribella007
Apprentice
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Hi, can anyone help ??...I'm struggling to get my cards activated 😫...this happens everytime I get a new phone...I know I must be doing something wrong but I'm following all of the links so not sure what I'm not doing right 🤔 
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5 REPLIES 5
arianwen27
Hotshot
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Call your bank. Usually when you get a new phone, your bank will assume it's someone who isn't you. You usually need to tell them that it is indeed you. You can also try to unlink your cards from your old phone if you can
Claribella007
Apprentice
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I've tried all of that...thanks for reply...I remember messaging curve before and they prompted what I needed to do, but not seeing that option to online chat xx
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AmberLouise
Voyager
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If you go on the curve app and press on the launchpad option. Support should be there and you can start a chat
Claribella007
Apprentice
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Thank you xx
johnz237
Mastermind
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To add onto others- checkout smart tutor, they may be able to assist

https://www.samsung.com/uk/support/remote-service/