Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Software version

(Topic created on: 02-12-2023 02:36 PM)
590 Views
Suecoo
Explorer
Options
My Flip 5 doesn't seem to be updating the version of software I'm using is older than the one on my hubby's phone.
I can't recall it updating for some time (if at all) & I've only had if since end of October. I did join the beta scheme but tried to withdraw & option doesnt appear to be there now. Samsung support advised to connect to the switch app back up and reset but mac book doesn't have USB C & the USB wire I have is coming up as not supported so I can't connect to Smart Switch to back it up & use the back up after resetting. 
Is there a way of forcing an update? 
16 REPLIES 16
chaz65
Apprentice
Options
Did you sort yours? Having the same issue, still on 5.1.1 partners phone bought same time and hers has updated, tried smartswitch with no joy also
0 Likes
niceguyeddie99
Journeyman
Options
Send me a pic of the software version u are on . And what network are u on
0 Likes
chaz65
Apprentice
Options
On Vodafone1712523936413.jpg1712523936435.jpg
0 Likes
niceguyeddie99
Journeyman
Options
The csc code isn't vodaphone uk where did u buy the phone from vodaphone uk or samsung . I see the eux code that's for Europe but u should have the right code for the phone . There is an app u can download to fix it . Can't guarantee it will work but it fixed mine when samsung couldn't
0 Likes
chaz65
Apprentice
Options
Purchased the phone via fonehouse, partners phone has EUX / EUX / EUX, mine EUY / EUX / HUI, from looking up the phone is Italian stock (HUI csc code) but from what I've been reading that shouldn't matter
0 Likes
niceguyeddie99
Journeyman
Options
Yeah it does matter because it switches off automatic updates when u flash the phone with different firmware
0 Likes
niceguyeddie99
Journeyman
Options
You can use an app and change the csc code and it will update straight away or u could send the phone back explaining the situation and they might send u another handset. I took mine to the samsung store and they flashed mines with the eux eux code but mines wasn't a original samsung phone so I had to flash it with the original software which was the ee code for the uk. So u will have to flash it with the Italian code and it will start updating you might have to change the language back to English bit it will be fine .
0 Likes