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Software version

(Topic created on: 02-12-2023 02:36 PM)
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Suecoo
Pioneer

‎02-12-2023 02:36 PM

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My Flip 5 doesn't seem to be updating the version of software I'm using is older than the one on my hubby's phone.
I can't recall it updating for some time (if at all) & I've only had if since end of October. I did join the beta scheme but tried to withdraw & option doesnt appear to be there now. Samsung support advised to connect to the switch app back up and reset but mac book doesn't have USB C & the USB wire I have is coming up as not supported so I can't connect to Smart Switch to back it up & use the back up after resetting. 
Is there a way of forcing an update? 
16 REPLIES 16
chaz65
Apprentice

‎07-04-2024 09:50 PM

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In response to niceguyeddie99
Did you sort yours? Having the same issue, still on 5.1.1 partners phone bought same time and hers has updated, tried smartswitch with no joy also
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niceguyeddie99
Journeyman

‎07-04-2024 10:04 PM

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In response to chaz65
Send me a pic of the software version u are on . And what network are u on
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chaz65
Apprentice

‎07-04-2024 10:05 PM

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In response to niceguyeddie99
On Vodafone1712523936413.jpg1712523936435.jpg
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niceguyeddie99
Journeyman

‎07-04-2024 11:13 PM

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In response to chaz65
The csc code isn't vodaphone uk where did u buy the phone from vodaphone uk or samsung . I see the eux code that's for Europe but u should have the right code for the phone . There is an app u can download to fix it . Can't guarantee it will work but it fixed mine when samsung couldn't
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chaz65
Apprentice

‎07-04-2024 11:20 PM

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In response to niceguyeddie99
Purchased the phone via fonehouse, partners phone has EUX / EUX / EUX, mine EUY / EUX / HUI, from looking up the phone is Italian stock (HUI csc code) but from what I've been reading that shouldn't matter
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niceguyeddie99
Journeyman

‎07-04-2024 11:57 PM

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In response to chaz65
Yeah it does matter because it switches off automatic updates when u flash the phone with different firmware
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niceguyeddie99
Journeyman

‎08-04-2024 12:01 AM

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In response to niceguyeddie99
You can use an app and change the csc code and it will update straight away or u could send the phone back explaining the situation and they might send u another handset. I took mine to the samsung store and they flashed mines with the eux eux code but mines wasn't a original samsung phone so I had to flash it with the original software which was the ee code for the uk. So u will have to flash it with the Italian code and it will start updating you might have to change the language back to English bit it will be fine .
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