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Original topic:

Since update can't get out of safe mode

(Topic created on: 17-04-2022 01:25 PM)
Will_Oxford
First Poster
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Galaxy Z Fold | Z Flip

I installed the latest software update today, and since then my phone has been locked in safe mode. Despite tapping the "turn off" button (which restarts the phone) several times, and turning it off completely, it always restarts in safe mode.

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5 REPLIES 5
RuthlessAfro24
Voyager
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Galaxy Z Fold | Z Flip
Your gonna have to perform a factory reset or reinstall the whole firmware again on your PC
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Pugs1957
Samsung Maker ★
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Galaxy Z Fold | Z Flip
I would recommend clearing your cache partition before trying the reset.
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AndrewL
Moderator
Moderator
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Galaxy Z Fold | Z Flip

@Will_Oxford: While in Safe Mode, have you tried pressing the holding the Power key on the side of the device, and selecting 'Restart' as opposed to 'Power Off'? 

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Will_Oxford
First Poster
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Galaxy Z Fold | Z Flip

Thanks Andrew - but yes I tried that.

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Will_Oxford
First Poster
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Galaxy Z Fold | Z Flip

Thanks .... I ended up contacting the Samsung Support chat bot, which pointed me to the volume down button which was stuck .... and freeing it sorted the problem.

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