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Original topic:

Since update can't get out of safe mode

(Topic created on: 17-04-2022 03:06 PM)
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Will_Oxford
Apprentice
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I installed the latest software update today, and since then my phone has been locked in safe mode. Despite tapping the "turn off" button (which restarts the phone) several times, and turning it off completely, it always restarts in safe mode.

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6 REPLIES 6
RuthlessAfro24
Voyager
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Your gonna have to perform a factory reset or reinstall the whole firmware again on your PC
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Pugs1957
Samsung Members Star ★
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I would recommend clearing your cache partition before trying the reset.
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AndrewL
Moderator
Moderator
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@Will_Oxford: While in Safe Mode, have you tried pressing the holding the Power key on the side of the device, and selecting 'Restart' as opposed to 'Power Off'? 

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Will_Oxford
Apprentice
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Thanks Andrew - but yes I tried that.

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Will_Oxford
Apprentice
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Thanks .... I ended up contacting the Samsung Support chat bot, which pointed me to the volume down button which was stuck .... and freeing it sorted the problem.

rybnz
First Poster
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Yes, thank you. I had the same issue, after removing the protection case, the phone was fine, thanks for sharing

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