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Original topic:

Screen protector split AGAIN Z Flip3

(Topic created on: 14-06-2022 07:05 PM)
angrybarry
Pioneer
Options
Galaxy Z Fold | Z Flip
Just wanted to see if anyone else has had this problem. For the second time now since the Z Flip 3 launched I'm going to have to get it repaired, same fault again with factory installed screen protector cracking all along the hinge

I'm pretty annoyed about it for an expensive phone. I'm also annoyed that Samsung support is *****. Either send the phone back and have no phone for up to a week or trek to a Samsung store miles away. 

I love the phone but I won't be getting another flip or fold as I just don't trust the quality. Shame 
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11 REPLIES 11
WelshPaul
Troubleshooter
Options
Galaxy Z Fold | Z Flip
You're paying a premium to play with new tech. The phone itself isn't the best spec and the screen is prone to breaking, just read all the complaints here. Send it back or travel to a store and hope and pray you get it repaired under warranty because Samsung often refuse such warranty claims.

My advice comes from being a UK Samsung phone user.

Current Devices:
  • Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS.
  • Samsung Galaxy Watch4 Classic > Model: SM-R890NZSAEUA.
  • Samsung Galaxy Buds+ > Model: SM-R175.
angrybarry
Pioneer
Options
Galaxy Z Fold | Z Flip
Appreciate your response but it's hardly a beta test or similar. This is a mass market device that simply shouldn't have these issues. I'm off to Stratford next week to get fixed and no chance they're not doing it for me, will kick off if they try to refuse!
IndiW
Navigator
Options
Galaxy Z Fold | Z Flip
To start with, Apple guy here, I was very much fallan in love with Z 3, and just millimetres from buying it as my first Android after many hundreds of years 😁.. However at the end I decided that my heart shouldn't make the decision hence went for S22 Ultra.. 5 days ago

I am sorry to hear your difficulties, on the day I ordered the phone I had to call Samsung support.. God I thought customer service has lot to learn from Apple. So my first impression of customer service was Zero
Obsydian
Helping Hand
Options
Galaxy Z Fold | Z Flip
SamMobile - Samsung news: Galaxy Z Flip 3 folded for record 418503 times in extreme test, well over Samsung's own rating.
https://www.sammobile.com/news/galaxy-z-flip-3-folded-418503-times-extreme-test-samsung-rating/
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angrybarry
Pioneer
Options
Galaxy Z Fold | Z Flip
Clearly not on every model though! I'm sure I haven't opened my phone over 800,000 times in 10 months for it to break twice!
garcea
Explorer
Options
Galaxy Z Fold | Z Flip
i have fold 3 and replace the screen protector with a tpu one(was just scratchd)and never cracked.my gf has flip 3 and the original screen protector cracked but i bought from amazon a pack of 3 tpu ones and all good now..u complaining about £10 for 3 screen protectors which will last forever
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angrybarry
Pioneer
Options
Galaxy Z Fold | Z Flip
I'm complaining about a factory fitted screen protector splitting. Twice. It's unacceptable especially as Samsung advise you shouldn't remove the screen protector yourself or you risk voiding warranty. If you think it's acceptable that's your call but I don't think it is
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garcea
Explorer
Options
Galaxy Z Fold | Z Flip
i understand what u say but sometimes its better to just avoid all the hassle and change it urself with a better one
angrybarry
Pioneer
Options
Galaxy Z Fold | Z Flip
Totally agree with you!