28-09-2023 12:39 AM in
28-09-2023 05:17 AM in
I think you chosen the right avenue which was to let Samsung have hands on with your phone @markw49
In regards to timescales for repair this can depend on how many jobs to repair other devices are before yours, engineer availability, parts availability if needed, and the nature of any needed repair.
I hope you get your phone back as fast as possible.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "