Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Samsung fold 4 screen

(Topic created on: 11-10-2022 05:07 AM)
405 Views
Wasim
First Poster
Options

On my samsung fold 4 some of the screen is gone black what can I do to resolve this issue. 

0 Likes
1 REPLY 1
BandOfBrothers
Samsung Members Star ★★
Options

First try a soft reboot by turning the phone Off and On @Wasim  

If that does not resolve this then if you can get into Settings then look at the following >

Safe Mode _ Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

Clear Partition Section _ Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 

Factory Reset as a last resort after backing up.

Let a Samsung Service Centre have hands on or take it back to who supplied it if not Samsung directly.

There maybe a cooling off period to have it swapped out.

If your past this stage then they'll look at a Repair as long as no water is in the phone or it shows signs of an accidental drop  / bump.

I wish you all the best. Take care.  😎 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "