10-01-2023 03:05 PM - last edited 10-01-2023 03:23 PM
10-01-2023 04:20 PM in
11-01-2023 06:17 AM in
When I'm discussing with a person the route of sending off a phone to be assessed I always advise to take time and dated stamped pictures of the phone with one of it turned on.
This is to be able to show proof of the aesthetic condition of the phone before sending the phone Off as unfortunately damage can occur in transit and I'm sure accidents can happen at the service centres.
I see you did this @nageab but were they time and date stamped too ?
The best avenue I feel is to visit a Samsung Service Centre if one is local instead of sending off rhe phone.
On my own Fold³ the inner screen protector delaminated meaning there was a black line up the centre crease and then bubbles started to appear.
In my instance I carefully peeled the factory fitted screen protector away which does not invalidate the warranty however the caveat is that if the screen is damaged in the process of removing the screen protector then the warranty is voided.
The display was fine underneath.
I left the in-transit plastic protector on my hinge too.
Sometimes with cases if some grit / debris works it's way under the case then this can cause mico scratches.
I'm not saying this was the scenario in your instance.
What damage is to the hinge ? Can you upload a screenshot please ?
Even though you've already escalated this there isn't anything stopping you from asking for your case to be looked at at a higher level.
i.e Not the Service Centre Department but instead Samsungs Complaint Department.
Maybe also look at any relevant insurance you may have i.e Home Contents insurance [ I appreciate you shouldn't have to ]
Are you in the UK ?
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
31-01-2023 08:19 PM in
15-02-2023 02:06 PM in
16-05-2023 02:13 AM in
Seems like a mass level neglect/scam going on. My Z Fold 3 had exactly the same thing happen.
To top.it off, the Wifi and Bluetooth qere working, as oer small front screen when.I semt in for repair w authorized vendor of Samsung-UbreakIFixit. They changed the screen. Them the WifFi/Bluetooth didnt work. The WifiBluetooth cable is right by the hinge. I took bacl and they claim theres no problem. If there is, its the "motherboard". Obviously they qere clueless or intentional.about the WifiBluetooth cable during the repair process. To be fair, it happened right at the time.of the One UI 5 update in April, 2023. Which is another problwm bc a lot of people had their Wifi and Bluetooth wiped out (look at other Samsung forum threads) amd Samsung pleaded ignorance of any of this and has been silent. Service is bad. Support is almost nonexistent. They sure make a lot of momey off charging $600 for a new screen, which sounds to me like the Note Fire-gate of yesteryear. I think this problem is gettimg bigger and bigger.