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Original topic:

Purchase Reference number for claim

(Topic created on: 03-09-2022 08:54 AM)
Mrlargeit
Apprentice
Options
Galaxy Z Fold | Z Flip

I want to claim the free buds, but what is the Purchase reference number?

 

Is it the order number? If so why use different terms for claims as the watch 5 offer for buds asks for order number.

 

 

5 REPLIES 5
IndiW
Voyager
Options
Galaxy Z Fold | Z Flip
It should be in your confirmation email, possibly same as order number, in the UK, I received as order number
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Glenntech
Samsung Maker ★
Options
Galaxy Z Fold | Z Flip
Use the order number. Its the same thing.
It's a third party company that runs the promotion. So they obviously use a different terminology
Just make sure you carefully read it all and double check your information you put in
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Mrlargeit
Apprentice
Options
Galaxy Z Fold | Z Flip

Thanks indeed I just used the order number and got all claims already approved.

Just seems strange they use order number for some and not others. Makes no sense!

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Cliffg
Voyager
Options
Galaxy Z Fold | Z Flip
The order number and invoice number are the same. You see the order number in the confirmation screen after you have ordered and you will also get email confirmation of order. Then when item has been delivered you will get an email with an invoice as a PDF. The nunver is prefixed with the country code. e.g. UK
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Mrlargeit
Apprentice
Options
Galaxy Z Fold | Z Flip

@Cliffg wrote:
The order number and invoice number are the same. You see the order number in the confirmation screen after you have ordered and you will also get email confirmation of order. Then when item has been delivered you will get an email with an invoice as a PDF. The nunver is prefixed with the country code. e.g. UK

It was the fact that it says Purchase Ref Number that doesn't make any sense. No documents say that so why not ask for what they actually need like order or invoice number.

 

Anyway I just gave order number, as I never received an invoice number despite getting the delivery nothing else came

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