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Poor Customer service Order

(Topic created on: 27-08-2021 03:03 PM)
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Mrb
Student

‎27-08-2021 03:03 PM - last edited ‎30-08-2021 09:03 AM by Moderator

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Ordered the Galaxy Fold 3 and used PayPal for payment got my order confirmed and delivered to samsung KX store. Whilst on the way to the store my order was returned back to Samsung for some bizarre reason. Now I need to reorder and I am being told I can't get the Samsung Care +.

Has anyone else experienced this terrible treatment from Samsung?

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2 REPLIES 2
BandOfBrothers
Samsung Members Star ★★

‎30-08-2021 09:35 AM

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What reason have been told about Samsung Care + @Mrb  ?

I would have thought that when the order has been cancelled  / refunded that removes any association away from the Samsung Care + order too.

More to the point why did they return the phone ? Was you taking too long to collect it or something ?


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Mrb
Student

‎30-08-2021 10:55 AM

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In response to BandOfBrothers
It was for release of the galaxy fold 3 release day, so no I didn't take long to collect this. But no one has told me why the order was accepted and completed but cancelled on the release day 27th and refunded and it seems customer service don't know the reason. This means I loose my pre order samsung care + advantage 😡 totally appalling behaviour and customer service and no one will tell me why. No wonder they are losing ground to others in the smartphone market.
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