Phone not being picked up for repair

[A982]

The inside screen on my Zfold5 has broken and I’ve been told by Samsung that they offer a free repair as it’s still in warranty. I’ve arranged for the phone to be picked up several times but DPD never turn up. When I contact Samsung they tell me to call DPD but when I call DPD I can’t get anywhere as I don’t have a parcel number. 

[BandOfBrothers]

Hi @A982 and may I extend a Warm Welcome to the Samsung Community Forum Section. 

I'm sorry to learn your phone needs a Repair.  😔 

It's not really for you to have to contact dpd to get this arranged. 

They'll as in Samsung will liase directly with dpd themselves. 

Did you also know in some areas Samsung offer a doorstep repair service where they come to you and conduct the repair outside your home. 

Maybe send your information to the Samsung Community Forum Team here via your Private Message option and send your message to SAM_UK, as they might be able to help or direct you. 

Or persevere with Samsung Customer Support. 

If i can be of any further help please don't hesitate to ask  😎 

[A982]

I have contacted customer services many times but they don’t help me. I’ve spent hours trying to arrange pickup but Samsung say it’s arranged but the phone never gets picked up. How do I private message the Samsung forum team ?

[johnz237]

Honestly I would just find the closest repair centre and book it that way instead of home collection. Not ideal but DPD are unpredictable.

[A982]

Nearest repair centre is 2 hours away 

[johnz237]

What about dropping off at a postal service?