Who supplied the phone originally @owena ?
If a Network sone can sometimes delay software updates while they test the software to ensure it does nkt clash with their network features or apps.
If a 3rd party then some supply grey imports which can mean your relaint on the region it was released for sending out an update.
you can check the phone's csc via Settings > About Phone > Software Information > Service ProviderSoftware Version > Look at the last three alphabetical letters > Mine is EUX for the Uk
https://eu.community.samsung.com/t5/galaxy-a-series/list-of-samsung-galaxy-csc-country-specific-prod...
You could try Samsung Smartswitch.
Sometimes inserting another networks sim card in the phone can prompt an update.
If I can be of any further help then please don't hesitate to ask. 😎
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
