19-06-2023 05:27 PM
19-06-2023 05:30 PM
19-06-2023 05:57 PM
20-06-2023 12:31 AM
20-06-2023 05:26 AM
Did the Samsung Service Centre send you their photo's of the issue they have found upon assessment of your phone for you to look at ?
Any accidental damage would mean a Repair would be chargeable unfortunately.
If a Network supplied the phone via a contract then they as the merchant have a duty of care under the Consumer Rights Act 2015 as detailed > Here < to assist you as it's them that help under the banner of the warranty.
That said Samsung will endeavour to assist too.
You quite correct that these phone's are indeed expensive and as such do undergo complex testing before being released for sale. If the screen has failed and falls under the banner of the Limited 2 year warranty then then there should be no reason why your network would refuse a repair.
Would you both please let us know how you get on ?
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
17-07-2023 09:06 PM