No sound when open inner screen (main screen, fully open, flat open,...)

[Vy Le]

Hello, my Z fold 3 doesn't play sound when I open and use the phone inner screen but there is sound when I try to fold it back 90 degree or close it and use the outside screen. I have just got this issue today, like right now. What is going on? I searched for threads and there are many many people are having this same issue but no solution yet.

[BandOfBrothers]

Hi @Vy Le 

If you haven't already please try a soft reboot by turning your phone off and on. 

Let us know how you get on. 

[Vy Le]

Hi @BandOfBrothers I have tried everything that is suggested on every website and realize this is not a software issue, it's hardware problem, there are two cable, one for wifi bluetooth and other connections, one for sound and Samsung place them inbetween the hinges so eventually they will have faulty issue. Oh my god just bad manufacture why do you guys place them fragile cables in the middle of a moving mechanism :v

[BandOfBrothers]

OK. 

Approach Samsung to have the phone assessed and repaired if required @Vy Le 

I wish you all the best.