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Původní téma:

IMEI Verification problems for trade in promotion?

(Téma vytvořeno: 29-10-2021 10:54 AM)
2834 Zobrazení

Tento problém mám také

Rho62
Journeyman
Možnosti

Hi. Has anyone had any problems getting their imei number verified for the trade in promotion? It accepted it for the starter kit promotion but when I attempted the trade in promotion it wouldn't verify my imei number. Frustrating to say the least! I've contacted support by email 3 times and no response. I contacted Samsung by phone and they told me to clear my cache or try another device. I have done both of those but still no joy...any suggestions? 

Thanks in advance 
Rho62
Journeyman
Možnosti
Oh dear what a nightmare. Have you tried going through samsungtradeinoffer.co.uk then click on the fold 3 picture and it comes up with a list of retailers that are running the promotion. I just checked and John Lewis are on there you may want to screen shot it as evidence.
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Lgoodacre68
Apprentice
Možnosti

hi yes have taking screen shots, the girl at John Lewis was adamant they had never had any promotions on the Z Flip 3 despite their website showing it the other evening.  Interesting was that the offer was removed on 1st September from their website but really annoyed I am being fobbed off.  I would of ordered direct from Samsung but they couldn't get any stock in til after 24th September and I needed a new phone before then.  MTR are not answering any email or phone calls so no idea where I go from here

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Rho62
Journeyman
Možnosti
Have you tried responding to the mail up above from SachikoT you might get somewhere?
Lgoodacre68
Apprentice
Možnosti

hi SachikoT how do I send a private message to you and Sam please 

 

sorry think I worked out how to do this now

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GregC
First Poster
Možnosti

I am having exactly the same issue - trying to take advantage of the trade-in offer on my Samsung S10 after buying the S21 Ultra through Mobile Phones Direct. MPD were delayed in sending out my handset - therefore, I'm already up against it time-wise in completing before Samsung's September 14 promotion deadline. Now, it's not accepting the IMEI number of my new device. Please help Samsung - multiple emails sent to Samsung Trade In Offer and Samsung Recycle email addresses without response. Really poor service from MPD and Samsung - very disappointed customer.

Rho62
Journeyman
Možnosti
I think its about time samsung sorted this problem for their loyal customers it's going to end up putting people off buying their products. I got my problem solved after much persistence. You could try calling samsung directly or contact Sachiko T above?
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Lgoodacre68
Apprentice
Možnosti

Good news they have sorted my issue out, I had an email telling me it had been fixed so hopefully others won't have to wait too long either.

Sala_
First Poster
Možnosti

This issue is still ongoing for the Z3 and watch promotion, I have privately messaged @Sam_uk so hopefully this will help, worried as the deadline at the start of november is approaching

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Sala_
First Poster
Možnosti

Hi, can someone help its been 24 hours and have had any replies from @sam_uk

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Sala_
First Poster
Možnosti

It's been 3 days since my op. I have emailed, I have privately messaged and I have had zero replies. Samsung, this service really isn't great!

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