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Original topic:

Gray dust line cross the screen

(Topic created on: 26-11-2022 01:34 PM)
Hye
First Poster
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Galaxy Z Fold | Z Flip

Will I get an after service on my z fold phone. A clear gray line appeared on my screen. I just noticed. I thought maybe a dust or dirty? But it's inside screen.

2 REPLIES 2
Glenntech
Samsung Maker ★
Options
Galaxy Z Fold | Z Flip
Could be just the screen protector coming off.
If you call Samsung Customer Support from the number in the support section in the Members App, I'm sure they can help get it booked in and a new protector installed quickly
PaulM1
Moderator
Moderator
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Galaxy Z Fold | Z Flip

Hi, @Hye. I'm sorry to hear that you've had cause for concern about your Z Fold phone. Irrespective of which model you own, I recommend reaching out to our Support Teams, so that your phone can be inspected and (if necessary) repaired.

If you're based in the UK or Ireland, you can arrange this yourself via the following links:

https://www.samsung.com/uk/support/repair/ (UK)

Or

https://www.samsung.com/ie/support/repair/ (Ireland)

Alternatively, if it's easier for you, you can reach out to our Support Teams to arrange this for you:

https://www.samsung.com/uk/support/contact/ or https://www.samsung.com/ie/support/contact/

It should be noted that, if you live in a region that offers an In-store repair option, you would need to arrange this yourself via the repair portal or by reaching out directly to the In-store team.

Our engineers will fully inspect your phone and, upon completion of that, they will keep you informed about your next steps.